Return Policy for FootballAura.com
Effective Date: [07/07/2025]
Thank you for shopping at FootballAura.com. We want you to be completely satisfied with your purchase. If for any reason you’re not fully happy with your order, we’re here to help. Please read our return policy carefully.
1. Return Eligibility
You are eligible to request a return or exchange if your purchase meets the following criteria:
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Product Condition: The item must be in new, unused, and undamaged condition. All original tags, packaging, and accessories must be included.
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Timeframe: Returns or exchanges must be initiated within 30 days of the delivery date. Any requests after this period may not be eligible for a return or exchange.
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Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Gift cards
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Downloadable software products
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Digital content (eBooks, subscriptions, etc.)
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Items marked as final sale or clearance
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Custom or personalized items
If your order includes any of these non-returnable items, we will indicate this clearly during the checkout process.
3. Return Process
If you meet the eligibility requirements, please follow these steps to initiate your return:
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Contact Us: Reach out to our customer service team at [info@footballaura.com] within 30 days of receiving your order. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
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Return Authorization: Once your return is approved, we will send you a Return Authorization Number (RAN) and detailed instructions on how to return the item.
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Shipping the Item Back: Pack the item securely in its original packaging (if available) and send it to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
Note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without proof of tracking.
4. Refunds and Exchanges
Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us at [info@footballaura.com] to confirm availability. Exchanges are processed as returns, and you will need to place a new order for the replacement item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [info@footballaura.com] with a description of the issue and photos of the damage (if applicable). We will arrange for a return or exchange at no additional cost to you.
6. Sale or Discounted Items
If you purchased an item on sale or with a discount, the return and exchange policy applies the same as full-price items. However, if a product is final sale (as indicated during checkout), it cannot be returned or exchanged.
7. Refunds for Shipping Fees
Shipping fees are non-refundable, unless the return is due to an error on our part (such as shipping the wrong item or a defective product).
8. Changes to the Return Policy
FootballAura reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page with an updated revision date. We recommend that you review this policy periodically to stay informed about our return practices.
9. Contact Us
If you have any questions about our Return Policy, need assistance with a return, or have any concerns, please contact our customer service team at:
FootballAura
Email: [info@footballaura.com]
Phone: [255 526 29555]
Website: https://footballaura.com