Refund Policy

Refund Policy for FootballAura.com

Effective Date: [07/07/2025]

At FootballAura.com, we strive to provide high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we are here to help you understand our refund process. Please carefully review our refund policy.

1. Refund Eligibility

Refunds are available under the following conditions:

• Timeframe: Refund requests must be made within 30 days from the date of delivery or the date you received the product or service.

• Condition of the Item: The item must be in its original, unused condition. It should be in the original packaging, with tags still attached (if applicable).

• Proof of Purchase: You must provide a valid receipt or order confirmation to process your refund.

2. Refund Process

To request a refund, follow these steps:

1. Contact Us: Send an email to [info@footballaura.com] or use the contact form on the website to request a refund. Please include your order number, a brief description of the reason for the refund request, and the item(s) you wish to return.

2. Approval: Once we receive your refund request, we will assess the situation and provide you with a Return Authorization Number (RAN) (if applicable) and detailed instructions on how to proceed.

3. Return the Item (if applicable): If you need to return a product for a refund, pack the item securely in its original packaging, and ship it back to us according to the provided instructions. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or wrong item shipped).

4. Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our refund conditions (unused, undamaged, in original packaging). If everything is in order, we will process your refund.

3. Refund Method

Refunds will be issued to the original method of payment. This can take 7-10 business days to process once the return has been confirmed, depending on your payment provider.

Please note that:

• Shipping Fees: Shipping fees are non-refundable, unless the return is due to a defect or error on our part.

• Credit Card Payments: If you paid via credit card, it may take additional time for the funds to appear in your account depending on your bank’s policies.

• Partial Refunds: In certain cases, partial refunds may be issued, especially if the product is returned in a less-than-perfect condition (e.g., opened packaging, used items).

4. Non-Refundable Items

Certain items are not eligible for refunds under any circumstances. These include:

• Gift Cards or any form of digital credits

• Sale, Clearance, or Final Sale Items (clearly marked during checkout)

• Personalized or Custom Items (e.g., custom shirts, engraved items)

• Downloadable digital content (eBooks, software, etc.)

• Services that have already been rendered or used (e.g., subscriptions, tickets)

If you have purchased one of these items, please check the product description or confirmation before proceeding with your order.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. We will offer a full refund or a replacement at no extra cost to you.

Please include:

• Photos of the damaged or defective item

• Your order number and a brief description of the issue

6. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us at [info@footballaura.com]. Exchanging an item follows the same process as a return, but a new order will need to be placed for the replacement product.

7. Changes to the Refund Policy

We may update or revise this Refund Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this page periodically to stay informed about our refund procedures.

8. Contact Us

If you have any questions or concerns about our refund policy or need assistance, please contact us:

FootballAura
Email: [info@footballaura.com]
Phone: [255 526 29555]
Website: https://footballaura.com